Celebrating Our 2025 Care More Service Excellence Award Recipients
A recent after-hours effort by our CPDN and Lynden teams showed exactly what Care More – Every Delivery Matters means in practice. When a hospital urgently needed a single-source medication from another province, our team moved quickly to ensure the patient’s therapy could continue without interruption.
Going Above and Beyond
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Dina Runco (Lynden Customer Service) — 2025 Care More Service Excellence Award Recipient
Dina immediately took the lead, coordinating the urgent shipment and ensuring the product could move first thing the next morning. -
Jake Fraser (Lynden Warehouse Manager – BC) — 2025 Care More Service Excellence Award Recipient
While on vacation, Jake stayed connected to confirm Lynden support and keep the product transfer process moving without delay. -
Sana Jawaid (CPDN Operations Manager) — 2025 Care More Service Excellence Award Recipient
Sana managed allocation changes and early-morning follow-up, ensuring the hospital received the medication as quickly as possible.
Their teamwork—much of it after hours and across personal time—made a direct and meaningful difference for a patient in critical need.
Impact on the Patient
The hospital shared their appreciation:
“Thank you all for your help in getting us this product! I received it this morning and it will help our patient immensely.”
The manufacturer also recognized the team’s exceptional commitment, noting how their quick action and dedication “blew us away.”
A Moment That Reflects Who We Are
This cross-provincial effort is a powerful example of how our people put patients first in all they do. Every delivery truly matters—and this team proved it.